786app Privacy Policy — How We Protect Your Personal Data

01 Introduction

786app is Pakistan's premier online casino and sports betting platform, built specifically for Pakistani players and operated under international gaming standards. As a platform that handles financial transactions and identity verification, 786app takes its data protection responsibilities seriously and is committed to handling all personal data with transparency, integrity, and care.

This Privacy Policy explains in clear terms what personal data we collect from you when you use 786app, the purposes for which we process it, the legal grounds that justify that processing, and the rights you have in relation to your data. We encourage you to read this document carefully and contact us at [email protected] if you have any questions.

For the purposes of this policy, "personal data" means any information that identifies or could reasonably identify a living individual — including your name, CNIC number, contact details, payment information, device identifiers, and account activity records.

02 Data We Collect

2.1 Data You Provide Directly

When you register for a 786app account, use our services, or contact our support team, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and CNIC (Computerised National Identity Card) number or passport number.
• Contact Data: Email address, mobile phone number (including local Pakistani numbers), and residential address (city, province, postcode).
• Financial Data: Payment method details including JazzCash mobile account number, EasyPaisa number, HBL/UBL/Meezan Bank account information, and transaction history in PKR.
• Verification Documents: Copies of government-issued ID, proof-of-address documents such as utility bills, and payment method evidence submitted during KYC verification.
• Communications Data: Records of your correspondence with 786app support, including live chat transcripts, email exchanges, and support ticket content.

2.2 Data Collected Automatically

When you access the 786app platform, certain technical data is collected automatically through standard web and application technology:

• Device & Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and device identifiers.
• Usage Data: Pages and game pages visited, session duration, click paths, search queries within the platform, games played, bets placed, and betting history.
• Location Data: General geographic location derived from your IP address (used for jurisdictional compliance — not precise GPS location).
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 5 of this policy.

2.3 Data We Do Not Collect

786app does not collect or store full bank card numbers, CVV codes, or online banking passwords. We do not collect biometric data, precise real-time GPS location, or the content of private communications unrelated to your 786app account. We do not seek to collect personal data from individuals under 21 years of age.

03 How We Use Your Data

786app processes personal data for the following specific purposes:

Purpose	Data Used	Legal Basis
Account registration & management	Identity, Contact	Contract performance
Age & identity verification (KYC)	Identity, Verification Documents	Legal obligation
Processing deposits & withdrawals in PKR	Financial, Identity	Contract performance
Fraud detection & security monitoring	Usage, Device, Financial	Legitimate interest
Responsible gaming tools & self-exclusion	Identity, Usage, Contact	Legal obligation / Legitimate interest
Customer support	Identity, Contact, Communications	Contract performance
Platform improvement & analytics	Usage, Device, Cookie	Legitimate interest
Marketing communications (where consented)	Contact, Usage	Consent
Regulatory reporting & compliance	Identity, Financial, Usage	Legal obligation

786app will not use your personal data for any purpose incompatible with those listed above without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Processing

786app processes personal data only where a valid legal basis exists. The legal bases we rely upon are:

• Contract Performance: Processing necessary to register your account, deliver services you have requested, and manage your relationship with 786app.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, KYC requirements, and other legal obligations imposed on gaming operators under international standards.
• Legitimate Interest: Processing necessary for 786app's legitimate business interests, including fraud prevention, platform security, and improving our services — provided those interests are not overridden by your fundamental rights.
• Consent: Processing for which you have given explicit, freely given, informed consent — such as receiving promotional communications from 786app. You may withdraw consent at any time by contacting support.

05 Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 786app uses cookies and similar technologies (such as pixel tags and local storage) to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with the site.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without impacting platform functionality.
• Functional Cookies: Remember your language preference, display settings, and login status to personalise your 786app experience.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the 786app platform. This data helps us improve page layouts, game lobbies, and navigation flows.
• Marketing Cookies: Used only where you have provided consent to receive personalised promotions. These may track whether you have engaged with a promotion previously.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of the 786app platform, including the ability to log in or maintain an active session. Instructions for managing cookies are available in your browser's help documentation.

06 Data Sharing & Third Parties

786app does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own data protection and PCI-DSS compliance frameworks.
• KYC & Identity Verification Providers: Third-party identity verification services may process your identity documents to assist with our KYC obligations. These providers are bound by strict data processing agreements.
• IT Infrastructure & Security Providers: Cloud hosting, CDN, and cybersecurity providers that support platform operations. All such providers are contractually required to protect your data and use it only for specified operational purposes.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or regulatory directive, 786app will disclose personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Fraud Prevention Networks: Where we suspect fraudulent activity or money laundering, relevant data may be shared with fraud prevention organisations and, where applicable, law enforcement.

07 Data Retention

786app retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the lifetime of your active account plus five (5) years following account closure, in accordance with standard AML record-keeping requirements.
• Transaction Records: Financial transaction data, including deposit and withdrawal history in PKR, is retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Identity verification documents are retained for five (5) years from the date of account closure or the date the document was submitted, whichever is later.
• Support Communications: Customer support correspondence is retained for two (2) years from the date of the most recent interaction.
• Marketing Data: Contact data used for marketing is retained until you withdraw consent or request removal, whichever is earlier.
• Cookie & Analytics Data: Anonymised analytics data is retained for up to twenty-four (24) months. Session cookies expire at the end of your browsing session.

When personal data is no longer required and there is no legal obligation to retain it, 786app will securely delete or anonymise it in a manner that prevents recovery or reconstruction.

08 Data Security

786app implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 786app platform.
• Encryption at rest for sensitive personal data stored on 786app servers, including identity documents and financial records.
• Role-based access controls ensuring that only authorised 786app personnel with a genuine operational need can access personal data.
• Regular security audits, penetration testing, and vulnerability assessments of the 786app platform and supporting infrastructure.
• Multi-factor authentication requirements for internal staff accessing data systems.
• Incident response procedures enabling prompt detection, containment, and notification in the event of a data security incident.

While 786app takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own device and 786app login credentials.

09 Your Rights

As a 786app user, you hold meaningful rights over your personal data. The following rights are available to you and can be exercised by contacting us at [email protected]:

786app will acknowledge data rights requests within five (5) business days and aim to fulfil them within thirty (30) days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days with notice to you.

10 Children's Privacy

The 786app platform is strictly intended for individuals aged 21 years and above. 786app does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered a 786app account or provided personal data to the platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 International Data Transfers

786app operates under international gaming standards and may use infrastructure, cloud storage, or service providers located outside Pakistan. Where personal data is transferred internationally, 786app ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections set out in this Privacy Policy.

Such safeguards may include standard contractual clauses, data processing agreements requiring the recipient to maintain equivalent security and privacy standards, and transfers only to countries or organisations that offer an adequate level of data protection as assessed by 786app's data governance framework.

12 Changes to This Privacy Policy

786app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform services. Where changes are material — meaning they affect how we use your data in a significant way — we will notify registered users by email or via a prominent notice on the 786app platform at least seven (7) days before the updated policy takes effect.

Continued use of the 786app platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. The current version of this Privacy Policy will always be accessible at https://786app.bio/privacy-policy, with the effective date clearly displayed at the top of the page.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how 786app has handled your personal data, please contact our support team using the details below:

We take all privacy complaints seriously and will investigate each matter thoroughly. If you are not satisfied with our response to your complaint, you retain the right to escalate the matter to the relevant supervisory authority in your jurisdiction.

This Privacy Policy was last updated in January 2026. 786app is committed to keeping this document accurate, current, and accessible to all users of the platform.